Politique de remboursement

 

Return Policy for Monopoly: Toronto Edition

1. Policy Scope and Application: This Return Policy applies to all purchases of Monopoly: Toronto Edition made by customers. It outlines the conditions under which returns, refunds, and exchanges are processed.

2. Return Period: Customers have the right to return their purchase within 30 days from the date of the original purchase.

3. Condition of Returned Goods: To be eligible for a refund, the game must be unused, in its original unopened packaging, and in the same condition that it was received. 

4. Proof of Purchase: A valid receipt or proof of purchase is required for all returns, refunds, and exchanges.

5. Refund Process: Upon receipt and verification of the returned item's condition, a refund will be processed to the original method of payment. Shipping fees are not eligible for a refund on returned unused items in original unopened packaging. Please allow a standard processing period for the refund to be completed.

6. Damaged or Defective Products: In the event of receiving a damaged or defective product, customers are entitled to a replacement or full refund. Please contact customer service immediately to arrange for the return and refund process. Shipping costs for returning damaged or defective items will be covered by us.

7. Non-returnable Items: Opened or used games are not eligible for return unless they are defective.

8. Customer Service Contact: For any questions or concerns regarding returns or refunds, please contact our customer service team at (416) 222-7011 or through our contact form.

9. Out of Province Orders:  Deliveries to destinations outside of Ontario may incur additional shipping fees and longer delivery times.

10. Modifications to the Policy: We reserve the right to modify this return policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

By purchasing Monopoly: Toronto Edition, the customer acknowledges and agrees to this Return Policy. This policy is part of our commitment to customer satisfaction and our ongoing mission to support 11 charities with each game sold.